frequently asked questions
What are the freight costs?
We deliver free of charge in the Netherlands and Belgium.
For deliveries outside the Netherlands other freight costs apply. Click here for the actual shipping charges.
Do all prices include VAT?
All prices are inclusive of VAT and excluding freight costs.
How can I pay?
You can pay your online order by PayPal, Creditcard (Mastercard, Visa and eMaestro), SOFORT and Bancontact/Mister Cash.
You can also pay by bank transfer to our bank account at the Rabobank at account number NL49RABO0385964986 in name of the Design Department BV with reference of your order number. As soon as your payment is received your order will be dispatched.
For more information, check out all payment options.
What is the delivery time?
If your order is in stock we will dispatch your order as soon as your payment is received. Click here for the actual delivery times per country.
I am not satisfied with a product, can I exchange it?
If you are not satisfied or if the product does not meet your expectations, simply send it back. No questions are asked. You will get a refund for the value of the merchandise returned using the bank account from which you have paid. The returned product(s) must be in the original packaging and be properly packed before dispatch. We cannot take back products that are used, not in their original condition or damaged.
* Curtain fabrics are cut to size on your request and therefore cannot be taken back.
Information about ESTAhome.nl wallpaper
What is the quality of ESTAhome.nl wallpaper?
Our paper wallpaper is made of 100% environmentally friendly FSC paper.
ESTAhome.nl non-woven wallpaper is very high quality non-woven wallpaper. Non-woven wallpaper is very strong because of which it almost never tears.
Can I clean the wallpaper?
Paper wallpaper cannot be cleaned.
Non-woven wallpaper can be cleaned with a damp cloth.
How do I apply ESTAhome.nl wallpaper to my wall?
- 1. Cut the strips at the right length and take an extra margin of 5 to 10 cm. For pattern wallpaper you first match the strips exactly and then cut the strips.
- 2. Glue the wallpaper.
- 3. Put the wallpaper with the back side up at the edge of the table and the next strip at the other edge.
- 4. Paste each strip, start in the middle and make sure not to forget the sides.
- 5. Fold both sides of the strip to the middle and roll it up. Wait 3 to 5 minutes, depending on the type of wallpaper, before hanging. (Follow the instructions on the label of the roll).
- 6. Leave the bottom part of the strip folded. Hold the strip with both hands and attach it, with a small overlap to the ceiling, against the wall by gently rubbing it with a wallpaper brush. If this is not done gently enough the paper will be stretched too much and this will result in open seams with an ugly end result. Glue residue on the front of the wallpaper should be removed immediately with a damp sponge. A wallpaper roller for the edges is only used for smooth paper or vinyl.
- 7. Cut the wallpaper at the bottom by holding a wallpaper spatula against the shoe mould and cut the wallpaper alongside with a snap-of blade knife. (Break the knife after 4 cuts maximum).
For more information about hanging wallpaper read the hanging instructions.
- 1. Glue the walls with wallpaper adhesive for non-woven wallpaper.
- 2. Apply the wallpaper directly to the wall. You can cut the strips to size first or apply the wallpaper from the roll.
- 3. Use a brush or a wallpaper roller to attach the wallpaper to the wall.
- 4. Cut the wallpaper on the top and bottom to the proper length.
For more information about hanging non-woven wallpaper read the hanging instructions.
What does the batchnumber on the roll mean?
The batchnumber on the roll is the production number of the wallpaper. When you need several rolls for a wall it is recommended to use wallpaper from the same batch. This is to avoid minor colour differences between the rolls.
Information about ESTAhome.nl wall paint
What are the advantages of paint in a spoutbag compared to paint in a can?
All ESTAhome paint is packaged in a resealable and recyclable spoutbag which is not only practical for dosing the paint, but also extends the shelf life of the leftover paint, as the air can easily be squeezed out of the bag. This allows us to reduce our carbon footprint and to protect the environment.
Can I paint over my wallpaper?
All ESTAhome wallpaper is non-woven wallpaper (not to be confused with fiberglass wallpaper), and non-woven wallpaper is generally suitable for painting in most cases.
To check if your wallpaper is suitable for painting, you can test a small piece in an inconspicuous area. Let it dry for a week. Does the wallpaper become sticky, blotchy, or peel off? If so, you'll need to remove the wallpaper.
If you've just applied the non-woven wallpaper, it's essential to let it dry thoroughly first. Wait at least a week before starting to paint. This ensures that the glue is completely dry. Depending on the color of the base and the color of the paint, you may need one or two coats of paint for non-woven wallpaper. Always allow the wallpaper to dry well between each coat of paint.
A primer is not necessarily required because non-woven wallpaper is often pre-painted. However, a primer can sometimes ensure a more even result.
Note: Not every wallpaper is suitable for painting. Some wallpapers contain plasticizers to keep them flexible (such as vinyl wallpaper). When you paint these wallpapers, the plasticizers may be brought to the surface, resulting in a sticky wall.
Should I prime my walls before painting them?
To determine whether you should prime your wall, you can perform a simple test. Dampen the wall with a sponge or spray bottle. If the water is absorbed into the wall, priming is necessary.
Especially for untreated walls, such as those made of plaster, concrete, or drywall, it is crucial to use a primer. These walls often exhibit strong absorbent properties. Primer counteracts this effect, reducing the amount of paint needed and improving paint adhesion. This results in a uniform color outcome without streaks.
How many layers of paint do I need?
Our wall paints are of top quality and provide full coverage with just one coat. This means that, in most cases, applying a single layer will result in a smooth finish. However, for walls with high absorbency, such as those in new construction homes, it is recommended to use a primer. The primer reduces the wall's absorption, reducing the amount of paint needed and improving adhesion. This helps prevent streaks and uneven coverage.
Which roller is best for wall paint?
For applying wall paint, it's recommended to use a nap roller. These rollers have a thick nap that can absorb and distribute paint effectively, even on walls with texture or imperfections. This is crucial for achieving a smooth and polished final result.
Start by painting the edges along the baseboard and ceiling with a brush. Then, carefully go over these edges with a small roller that matches the texture of the larger roller. This helps prevent the distinct brush lines from showing on the wall.
Tips for painting with a nap roller:
To paint a smooth wall, roll vertically from top to bottom. Let half of your next stroke overlap with the previously applied stroke to avoid visible seams. Avoid pressing too hard on the roller. It is a common misconception that applying more pressure helps the paint adhere better. However, pressing too hard can result in uneven distribution of paint. Ensure that the roller is adequately loaded with paint and let it do its job.
In our online store, you can add a paint set to your order with just one click. The set includes a roller, a brush, a paint tray, masking tape and painter's tape.
When and how to remove painter's tape?
The best time to remove painter's tape is when the paint is still wet. If you wait until the paint has dried, there's a risk of damaging both the paint layer and the underlying surface. For a flawless finish, carefully peel off the tape at an angle. Visit our painting instruction page for guidance on achieving seamless transition lines between two different colors using painter's tape.
How can you best store your rollers and brushes for the next day?
The most effective way to store your brushes and rollers is in an airtight packaging. You can achieve this by wrapping them in a plastic bag or aluminum foil. Make sure no air can get in, and store them in a cool place. Alternatively, you can store used brushes in a clean jar with water.
Can I clean ESTAhome wall paint?
Yes, ESTAhome wall paint can be easily cleaned with water. Use a soft cloth or sponge, preferably right after the stain appears. This prevents the dirt from seeping into the paint layer. Gently rub the affected area. Excessive rubbing may cause the wall paint to become shiny. If you want to try a different cleaning method, test it first in an inconspicuous spot to make sure it doesn't damage the wall paint.
Is your question not listed? Or can't find a clear answer? Please feel free to contact us via firstname.lastname@example.org or call us at 074-24 54 208.